FAQ:
Where can I buy L’essence D’eau Products?
To purchase any L’essence D’eau product, you can shop right here at lessencedeau.com.
Does Your Company test on animals?
No. L’essence D’eau does not use animals to test its products, and does not have animal testing conducted on its behalf by anyone else. Instead, L’essence D’eau ensures product
safety through state-of-the-art testing methods on human volunteers
How does L’essence D’eau conduct product safety testing?
Consumer safety has always been top priority at The L’essence D’eau Companies, Inc. Therefore, our product safety testing requires collaboration of experts across several
sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by The
L’essence D’eau Companies, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package
compatibility. The L’essence D’eau Companies, Inc. employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous
exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology,
skin aging, and cellular biology. All L’essence D’eau Companies products are tested for irritants and allergens using biological assays and human volunteers. We do not test our
products on animals, nor do we ask others to conduct animal testing on our behalf. We are proud of the enviable safety record The L’essence D’eau Companies, Inc. has
sustained since our company was founded in 1980, and of our continued commitment to producing quality products that are clean, pure, and safe.
Can you send me a catalog with all L’essence D’eau products?
We're sorry, L’essence D’eau does not currently produce a product catalog. However, if you would like to view the complete selection of L’essence D’eau products or shop online
you may do so right here. If you have questions about any of the L’essence D’eau products you see, we invite you to email us at info@lessencedeau.com our Beauty Advisors
can assist you in your product selections.
Can I return an online purchase to a store that distributes your products?
We offer a return policy for purchases made at lessencedeau.com. If for any reason you are not satisfied with your lessencedeau.com purchase, we will be happy to exchange
the item upon its return. Returns or exchanges for purchases made online may not be accepted for return or exchange at L’essence D’eau retail store or partnered retail location.
We're sorry, but returns or exchanges for purchases made in an L’essence D’eau retail store or partnered retail location may not be returned or exchanged to lessencedeau.com.
If the item you wish to return was not purchased through lessencedeau.com, we recommend returning to the place of purchase for resolution.
When will I receive my order?
Orders shipped via Standard Shipping are delivered within 7 –14 business days from the order's ship date. Please note: orders are shipped and delivered on business days only
(Monday through Friday, except major holidays).
Can I place an APO/FPO or PO Box order?
We apologize for any inconvenience; however, we do not ship to AFO/FPO or PO Boxes.
Can L’essence D’eau provide samples for my conference, seminar, bridesmaids, or party, or so that I can try products before purchasing?
We're sorry; samples are not available for general distribution upon request. If you need any assistance in selecting the L’essence D’eau products that are right for you, an Online
Beauty Advisor at info@lessencedeau.com will be happy to assist you with a personalized skincare recommendation.
I noticed L’essence D’eau products in my country. Can I arrange to carry some of your products in my new salon?
Please click contact@lessencedeau.com and contact the distributor in your country so they may provide you with information on wholesale opportunities.
How can I become an L’essence D’eau distributor/agent in my country?
We look for a distributor who has sales experience and the financial means to distribute our products in an exclusive territory provided for in a Distributorship/Agent Agreement with
L’essence D’eau. We are confident our product would sell well in any territory and therefore, we are very receptive to exploring a distributor relationship with you in a new territory.
Please click on Distributor Opportunities for details on how to become a distributor.
Can I split an order and send it to two different addresses?
At this time, we are unable to split an order for shipping to different addresses. However, you may submit multiple orders.
I placed a lessencedeau.com order earlier today. I would like to add another product to that same order. Can I do that?
We are sorry, but we are unable to make changes or additions to orders once they are submitted.
LessenceDeau.com orders are processed immediately and most are shipped the same day the order is placed.
To purchase any L’essence D’eau product, you can shop right here at lessencedeau.com.
Does Your Company test on animals?
No. L’essence D’eau does not use animals to test its products, and does not have animal testing conducted on its behalf by anyone else. Instead, L’essence D’eau ensures product
safety through state-of-the-art testing methods on human volunteers
How does L’essence D’eau conduct product safety testing?
Consumer safety has always been top priority at The L’essence D’eau Companies, Inc. Therefore, our product safety testing requires collaboration of experts across several
sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by The
L’essence D’eau Companies, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package
compatibility. The L’essence D’eau Companies, Inc. employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous
exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology,
skin aging, and cellular biology. All L’essence D’eau Companies products are tested for irritants and allergens using biological assays and human volunteers. We do not test our
products on animals, nor do we ask others to conduct animal testing on our behalf. We are proud of the enviable safety record The L’essence D’eau Companies, Inc. has
sustained since our company was founded in 1980, and of our continued commitment to producing quality products that are clean, pure, and safe.
Can you send me a catalog with all L’essence D’eau products?
We're sorry, L’essence D’eau does not currently produce a product catalog. However, if you would like to view the complete selection of L’essence D’eau products or shop online
you may do so right here. If you have questions about any of the L’essence D’eau products you see, we invite you to email us at info@lessencedeau.com our Beauty Advisors
can assist you in your product selections.
Can I return an online purchase to a store that distributes your products?
We offer a return policy for purchases made at lessencedeau.com. If for any reason you are not satisfied with your lessencedeau.com purchase, we will be happy to exchange
the item upon its return. Returns or exchanges for purchases made online may not be accepted for return or exchange at L’essence D’eau retail store or partnered retail location.
We're sorry, but returns or exchanges for purchases made in an L’essence D’eau retail store or partnered retail location may not be returned or exchanged to lessencedeau.com.
If the item you wish to return was not purchased through lessencedeau.com, we recommend returning to the place of purchase for resolution.
When will I receive my order?
Orders shipped via Standard Shipping are delivered within 7 –14 business days from the order's ship date. Please note: orders are shipped and delivered on business days only
(Monday through Friday, except major holidays).
Can I place an APO/FPO or PO Box order?
We apologize for any inconvenience; however, we do not ship to AFO/FPO or PO Boxes.
Can L’essence D’eau provide samples for my conference, seminar, bridesmaids, or party, or so that I can try products before purchasing?
We're sorry; samples are not available for general distribution upon request. If you need any assistance in selecting the L’essence D’eau products that are right for you, an Online
Beauty Advisor at info@lessencedeau.com will be happy to assist you with a personalized skincare recommendation.
I noticed L’essence D’eau products in my country. Can I arrange to carry some of your products in my new salon?
Please click contact@lessencedeau.com and contact the distributor in your country so they may provide you with information on wholesale opportunities.
How can I become an L’essence D’eau distributor/agent in my country?
We look for a distributor who has sales experience and the financial means to distribute our products in an exclusive territory provided for in a Distributorship/Agent Agreement with
L’essence D’eau. We are confident our product would sell well in any territory and therefore, we are very receptive to exploring a distributor relationship with you in a new territory.
Please click on Distributor Opportunities for details on how to become a distributor.
Can I split an order and send it to two different addresses?
At this time, we are unable to split an order for shipping to different addresses. However, you may submit multiple orders.
I placed a lessencedeau.com order earlier today. I would like to add another product to that same order. Can I do that?
We are sorry, but we are unable to make changes or additions to orders once they are submitted.
LessenceDeau.com orders are processed immediately and most are shipped the same day the order is placed.
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